I would ask support if you are certain you removed the Token from ALL assets, including campaigns.
I am having the same problem with some of my program-level tokens. Did you find a solution by any chance?
1 of 1 people found this helpful
- The tokens can also be used in emails within that folder, not just in your email template.
- Make sure to check whether tokens are used in your smart campaigns as well.
- If you are sure you have deleted all tokens at the folder level, you can opt to leave the token as it is since it will probably never be used again and just create the token at Program level with a different/similar name
still no real solution to delete the token?
2 of 2 people found this helpful
This is a known bug. Support is aware and it has been escalated. We are waiting for a patch.
IN the meanwhile, we rename those useless tokens in "zz-To Be Deleted #x" and leave them there. They do no harm
You can let that token exist and create token with the same name at the program level, this will override the token and the folder token will not be reflective at program levels. This will solve the purpose although not an ideal solution.