1 Reply Latest reply on Apr 16, 2015 1:22 PM by 471e3d3d668f189eca6e88c6c438c66a5fb8ab61

    Remove and Add Lead back into Engagement Program after Content is Exhausted

    Evan Clark
      Hello,

      Here is a scenario:

      A lead is added to an engagement program stream 1, they progress through stream 2, and finally into stream 3 via the transition rules. The lead has now exhausted all content for all three streams. After stream 3, the lead is removed from the engagement program.

      Can the same lead be put back into the same engagement program, progress through all three streams, and receive the same content (emails) over again?

      Thanks,

      Evan