I work for a company that has several different product line represented on one website. We were oringally only using Makreto for our main product line. Recently I beganthe process of adding new workspaces and partitions for additional product lines into our Marketo instance. In order to make sure new leads get into the correct partition I have settup a field called "Division". I have also created corresponding Lead Partition Rules based of the "Division" field.
Lead Partition Rules
If Division = "A" then lead created in Partition A
If Division = "B" Then lead created in Parittion B
I have included a hidden "Division" field on all forms that corresponds to the correct partiton.The idea being that if a lead that already exsits in Partition A fills out a form for Product B the hidden field will set Division = "B" and a new lead will be created in Partition B without any changes to the original lead in Parition A.
Through testing I have found that the Marketo cookie on our website is causing this process not to work.Here is an example.
- I have a lead sitting in Lead Partiton A because they filled out a form for product A siometime in the past.
- That same lead comes back to our website and fills out a form related to product B.
- Instead of the a new duplicate lead being created in Parititon B, the old lead in Partition A is updated.
It don't believe this would be an issue if each of our product lines had its own website with a unique cookie. But because we share a singele website across multiple product lines the cookie is affecting how leads enter partitions.
Has anyone seen a similar issue? Any advice or suggestions are greatly appreciated.