2 Replies Latest reply on Apr 2, 2015 2:17 PM by bdbf30c5557c815d31dd338e009512824ed4cae6

    Smart Campaign affecting Leads from receiving emails

      Hi there, 

      While doing some database clean up I came across a lead that was imported in June 2014. Looking at his activity log he was sent one marketing email and two sales emails. It shows the marketing email as delivered but the two sales email have no information on being delivered or bounced. After the last email was sent in August 2014, that lead has never received any emails from our marketing efforts. We did put into place a campaign that would prevent leads who have not done any action in the past 180 days from receiving our emails. My question, does this lead fall into that category and that is why he's been suspended from receiving any more emails? His activity log is showing information from June 2014 - August 2014. Does not seem he would since he hasn't been in our system for longer than the 180 day period. Any help or suggestions are appreciated. Thanks!