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404 Page Not Found Error for Email Links

Question asked by ba82495a2c5925f2c89c303b15f8c9df9e7a2a41 on Apr 2, 2015
Latest reply on Sep 11, 2018 by Sanford Whiteman
This may be an internal only issue but wanted to see if anyone else has had this particular 404 error.

The Challenge - We sent out a test email to one of the sales people to let them review some content and check out the links for a May event. When clicking on the links to the registration landing page he was lead to a 404 error. Same thing happened when we sent the test email to our IT team. Within our department all links work and when sent to personal email accounts at Yahoo, Hotmail and (of all places) AOL the links work as well.

What we think the Issue is - It appears that Outlook, or something else, is changing the URL/redirect code from a mix of capitals and lowercase to all lowercase letters and this may be affecting the link to the page? That's all our IT dept has been able to notice.

Question(s) - Has anyone else experienced a similar issue? Could this be something with an Outlook setting internally?

We know it isn't a universal issue but only seems to be affecting others that receive the email internally. The concern is that we're sending out a lot of emails with links that may not be working that we're unaware of.

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