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you should split this out so that the system does:
if SFDC COntact, assign a Task
if SFDC Lead OR Marketo Lead, assign to a Queue and Email Queue owner.
this means you will have to adjust your flow.
Here's some more (complex) detail:
Someone fills out a form and they have to choose A or B.
- If they choose A and they are an existing SFDC Contact, we send an email alert to the account owner and push a lead to Queue 1 (managed by Admin 1 - leads are not converted).
- If they choose A and they are not an existing SFDC contact, they go to Queue 2 (managed by Admin 2 - leads are converted).
- If they choose B (regardless of SFDC type) they go to Queue 3 (managed by Admin 3 - leads are converted).
I can re-route these contacts via Marketo from Queue 2 to Queue 1, but I need to be able to email the account owner to alert them that one of their contacts has filled out a form, as we will not be converting the lead. We cannot assign a task to the contact prior to moving between queues because Admin 3 will change the account owner for any lead not moved back to Queue 2.
Confusing enough? Right now Admin 2 is bogged down by leads being moved to her from Admin 3. Not a bad problem to have, admittedly, except that turnaround times by sales are lagging really bad.