2 Replies Latest reply on Mar 3, 2015 10:13 AM by Michelle Tiziani

    explicit unsubscribe best practices

    Michelle Tiziani
      If the leads unsubscribe from a specific promotional email campaign and specifically states by email to remove them do you:
      1. Remove them from SFDC campaigns past and current campaigns?
      2. Remove them from your database in Marketo only and retain them in SFDC?
      3. Even if you have a preference center and they still request to be removed from your lists, do you remove them from SFDC and Marketo?