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Craig, have you checked to see if maybe your SFDC sync failed? Go to admin, then Salesforce and look on the header bar to see when it last synced. That's where it will tell you if it failed.
That was it. Looks like my sync was disabled while support engineers were working on one of my support cases - thanks for telling me :)
Thank you. I will add this to my sanity check list when something isn't acting the way I expect it to - check to see when the last sync took place.
No worries! Glad you figured it out :)