12 Replies Latest reply on Jan 23, 2013 10:13 PM by 0383e9222014b68000875b8a74c0d3794150ff37

    Adding accounts to a campaign

      Hi all, I'd like to know how to add accounts (and all associated contacts within that account to a campaign. One of my colleagues added an identical task to a list of accounts in Salesforce. Some of which have contacts assigned, some of which don't. Therefore I can't do a batch campaign with smart list 'Activity was logged' with constraint 'is task = true' as this only recognises the leads, not the accounts.

      The only factor we can distinguish on is the activity/task logged against the account. Is there a way via either SFDC or Marketo that I can search on this and move all accounts into a SFDC campaign?


        • Re: Adding accounts to a campaign
          Hi Jess,

          Campaign members are going to be associated to contacts or leads and not Accounts.

          What's the context of what you guys are trying to do?  What's the campaign?
          • Re: Adding accounts to a campaign
            One way to do this is to use a Contact View

            1. Go to the Contacts Tab
            2. Select New View
            3. Select Contacts by specific Account Names
            4. Use the Add to Campaign button to add all the selected Contacts to the Campaign.

            You can also use Marketo to do something similar with smart lists  by using Company or Account Name then run a Add to SFDC Campaign flow step on those leads.
            • Re: Adding accounts to a campaign
              Hi Michael,

              An opportunity came up for us to 'cold call' a list of accounts. Therefore several tasks have been assigned in SFDC to an account, and a dashboard has been created, but these need to be collectively put into one central place (i.e. within a campaign) so we can clearly report on number of opportunities, qualified in/out etc.

              Some of the tasks were assigned to a contact within the account. Of these, I was able to do a batch campaign in Marketo to move any with 'activity was logged, subject contains XX task = is true' into the campaign. However, for all the remaining accounts which have tasks logged against them but no contact assigned... I want to move these into the campaign also.

              This is what I'm struggling with, without going through it manually. It is essentially a telemarketing/cold call campaign (although i've created the channel as 'offer') - the tasks are all identical - simply to call that account.  Each task has been assigned to a BDM and they have to call the account, mark task as completed - then add opportunity etc and so forth.

              Hope this makes sense!
              • Re: Adding accounts to a campaign
                Hi Jess,

                So let's say you had 50 accounts that a task is associated to....

                Call the start of that list 
                Acme Company
                Beta Company
                Gamma Company

                You have a task where the "related to" field in SFDC is ONLY the account?  

                Now, if there are 0 contacts associated to these accounts, then there is nothing you can do to add these records to a campaign (right now at least).  

                If it is the case that these accounts have 0 contacts, maybe you're cold calling in and trying to find the decision maker?...There is something that we can do, but answer the above first before we get into that.

                If its the case that the task was associated to Acme, Beta, Gamma, etc. and you want to add the contacts that are associated to these accounts into a campaign...its a bit complicated, but there's a solution you can do.  

                I'll caveat this by saying...I definitely would not add ALL records to the campaign...cause chances are you're not following up with all of them.  What if Acme had 1000 contacts, you don't want to add all of them to the campaign, but that's another story.

                Ok if you want to do the above...Run this report first in SFDC:
                >>New Report
                >>>>Activities with Accounts
                Maybe add a filter on subject line to narrow it down to the right accounts.

                Ok so here is the list of all of your accounts that have people...Now take those names in a smart list in Marketo...Account Name = (One of those names)...If its a HUGE number, you'll have to split it up.  

                But that will query all records associated to these accounts.  Then at least you can do a bit more manipulation and maybe say...only the Primary Contact or only certain profiles.

                Let me know if that'll work for you.

                Again, if you're looking to add new contacts to these accounts then there's another option, but let me know

                • Re: Adding accounts to a campaign
                  We have an Account Outreach campaign in Marketo/SFDC that is based on Accounts being flagged via an "Account Outreach" checkbox field on those records and a Contact being flagged via a "Top Target" checkbox on those records.  As Michael indicated, it will not work unless there is a Contact.  So we require our direct sales reps to create the "Top Target" Contacts for the Account to be in the Campaign. 
                  • Re: Adding accounts to a campaign
                    Ok, I think I understand this better now.

                    I used SFDC Campaign Member Status instead of tasks to setup a call list of people.

                    Once the targets were in the Campaign List, we could use Lead/Contact Views to create a call list. Then the sales person would change the Member Status to one of:

                    Not Called
                    Left VM
                    No longer there
                    Agreed to Meeting
                    Sent Email

                    would that work in this case?

                    • Re: Adding accounts to a campaign
                      Michael - in response to yours, I got as far as running the report, which I have 53 accounts for.

                      I'm a little confused on the next step, i.e. smart list in Marketo. Do you mean smart list >> company name >> then add every account name separately?

                      Josh - thanks for your suggestions, I am trying Michael's solution first as I had already started on this :-)
                      • Re: Adding accounts to a campaign
                        Hi Jess,

                        You don't have to do them separately...just copy and paste the names into your smart list in Marketo.

                        Company Name is (Hit the green button so you can paste in multiple values).

                        Let me know if that makes sense.

                        • Re: Adding accounts to a campaign
                          Absolutely - thank you! I have now successfully added the accounts to the campaign.

                          Thank you all very much for your help.
                          • Re: Adding accounts to a campaign
                            The leads have not been added to the campaign. The results from the Marketo batch campaign state the following error message (I have blanked out campaign name):

                            Skipped execution due to that the sfdc campaign 'XXX Campaign' was linked with a program

                            • Re: Adding accounts to a campaign

                                   Hi Jess,

                                   Add them to the program as members.  When they get added in their they will be added to the SFDC campaign.

                                   Go to your smart list:
                                   >>Select All
                                   >>Flow Actions
                                   >>Change Status in Progression

                                   This will add them to the program and auto synch to SFDC campaign.