1 Reply Latest reply on Jan 31, 2013 12:43 PM by Amber Hobson

    Reports: Email don't roll up

      Hi,

      Trying to find the correct data regarding email performance...

      I've exported the email performance report to look at emails sent in the last 6 months. I want to find the open and click rates on specific outbound emails.

      When I average the % open rate + a % click rate - the number is a lot higher than the number I get when I do an excel formula (open rate = open/delivered). 

      Has anyone come up against this scenario? What would be the best way to find accurate open + click rates?

      Thanks in advance,

      Mai