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So then if you open the lead record for email@example.com, do you not find it? If it's you hitting the page on your usual cookied browser, for example, you should see your email addy change to this example addy (if it was a real addy before), as you're telling marketo that this cookie's lead should be set to this addy.
Also, just to double check you're sure the Munchkin ID (that 9 character string) is correct for your subscription, right?
Thanks for the questions.
To find the lead, I go to Lead Database -> quick find. Nothing is found when I put in the email address I tried to create the lead for.
To test I set my browser to run in private / incognito mode so my cookies start from scratch.
Munchkin ID is correct and is what we use elsewhere on the site.
Btw, the response returned from the mktoMunchkinFunction() call is HTTP 200 success.
Well there's your problem right there. You need your cookie live, that's what the munchkin scripts hang together on.
Thank you for the suggestion about the cookie. Using private browsing isn't the issue. A cookie is still created by munchkin JS and is sent along with the request.
It turns out the code is working as expected! Why wasn't I seeing any result in the lead database? Our specific account has a backlong of leads to process so although the lead was successfully submitted, it was queued and is waiting to be processed.
This is why I couldn't find the lead even though it was submitted.
(Oh, and how did I know it was queued? I found out from a discussion with our most excellent Marketo support person).
Thank you everyone for your suggestions and help!
"Our specific account has a backlong of leads to process so although the lead was successfully submitted, it was queued and is waiting to be processed.
How leads backlog can be viewed in Marketo? What need to be done in order leads to be processed? Thanks in advance!
The only way to know the size of the backlog is to talk with your account manager/technical support. There isn't a tool which allows you to check without their help.
Marketo will process all leads in the backlog but it just takes time for them to catch up.