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You can't track mailto links within an email.
When Marketo sends an email containing a link, the link is changed so that the link immediately goes to one of Marketo's tracking domains and then is automatically redirected to the originally linked location.
A mailto link would not go to one of Marketo's tracking domains first, it will open the user's email client instead.
Maybe create a form on a Marketo landing page instead of using a mailto link?
I totally confused myself when I asked this,. The Mailto link is actually living on a landing page not an email.
Please contact support with the details of the specific email and the link in question and we can investigate for you.