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I haven't run into this exact problem personally but I have had a smart list not update.
In my case, simply clicking the little "refresh" icon at the bottom of the page (green icon with 2 arrows circling each other - located next to the Excel icon) seemed to fix it.
Just wanted to be sure that we are talking about the same smart list (see screen shot of All Leads system smart list below). If so, when you click the "Leads" tab in a smart list, the message "Loading xx,xxxx" will be displayed briefly before the list is displayed. If this is being displayed, is the number it displays close to the number of records that should be in Marketo?
Are any leads displayed in the list? If so, is the counter at the bottom right displaying a value close to the number of records that should be in Marketo? If not, click the number and it will be recalculated.
Does the View you selected (in the upper right corner of list) have fields that have data in them? if not, it may appear that no leads are being displayed and you should change your view to one with fields that have data in them.
If you still aren't seeing your leads or the count is way off, you should open a case with tech support.
Yes, that's exactly the list I'm referring to. The count was way off.
However, the list did finally reflect the accurate number of leads. Strangely, it updated around the same time that it did the day before. See this screenshot:
Now I'm seeing the same problem with the Marketing Suspended system smart list. The number is drastically different than the number of leads in the list shown below.
I was under the impression that smart lists are updated in real-time, but I'm wondering if these system smart lists are refreshed daily. Any thoughts?