3 Replies Latest reply on Apr 26, 2013 10:08 AM by 9927

    Duplicate Leads Going through Drip Marketing Campaign

           We have a very peculiar situation on our hands, and we are wondering how we could best prevent something like this from happening again. 

           We have a user that has signed up repeatedly for our product. Each time he signs up, he uses different info but his email address is the same. So this lead has been flagged in the "Possible Duplicates" list. 

           However, this doesn't prevent him from going through our drip marketing campaign each time he signs up. Is there a way for leads that are possibly duplicates of an existing lead to be prevented from going through a flow? This flow is triggered whenever someone signs up.

           Thanks in advance!

           Andrea