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Ron, if you haven't done so, I would encourage you to open a case with Marketo tech support on this one.
Hi Ron,1 of 1 people found this helpful
By delfault Marketo syncs with SFDC in the background (via the SFDC API) in 5 minute intervals, in this process alone Marketo makes 25 API calls to check if your Salesforce objects need updating. This means that each day Marketo makes about 7200 API calls to your SFDC account just to see if any updates are needed.
Now this won't pose a problem for most Enterprise and unlimited customer of SFDC but Professional edition customers tend to have a lower 24hour API limt meaning that checking for updates alone will cause them to run into the total request limit exceeded problem, i.e. surpassing then 24 hour limit.
For more info on how Marketo uses the SFDC API : https://community.marketo.com/MarketoArticle?id=kA050000000Kyr6CAC
As Elliott suggests please log a case with Support. We can increase your sync interval making it less frequent. For example if we change it to 10 minutes we would effectively half the amount of API calls that are used checking for updates.
This would not affect or delay any campaigns that you have set up with SFDC flow actions, SFDC flow actions are an immediate and seperate from the background sync.
Thanks for the message Cathal. We created a ticket with your support team, but only received a similar message but with no real-solution that isnt going to cost even more money --- just to get Marketo and Salesforce effectively working together. This should have been correctly communicated during the sales process, trainings, and consulting sessions. Happy customers dont stay customers at all --- when "bait and switch" occurs on a weekly basis when rolling out a platform.