4 Replies Latest reply on May 6, 2013 5:14 AM by Cecile Maindron

    How to do you convert anonymous? What is your success rate?

    Cecile Maindron
      Hi,

      We have hundreds thousands of anonymous leads which represent over 2/3 of our database. What is your situation? Do you have best practices/tricks to convert those anonymous leads into known leads? What is your success rate?

      Cécile @ Talend
        • Re: How to do you convert anonymous? What is your success rate?
          Kimi Heskett
          We haven't done a large scale tagging campaign yet, but I would like to later this year. I recently received one that used the 'udpating the database' tactic. 
          • Re: How to do you convert anonymous? What is your success rate?

            We also have a larger number of anonymous leads.

            We have done the type of tagging campaign Kimi suggests--keep in mind that this will not address the vast majority of your anonymous leads--this is a way to match anonymous behavior with a known email address.  Say you have 100,000 email records and 200,000 anonymous records.  Based on email clicks and form fills, maybe 60,000 of your email addresses are already tagged, and 40,000 are untagged.  That means a tagging campagin with 100% successful results will only tag only 40,000 leads, still leaving you with 160,000 anonymous leads.   And if your experiences are like mine, you're not going to get 100% results.

            In our experience, an "update the database" campaign doesn't perform well.  I think the atttitude from a lot of people is "You don't know me? Good!  I'm protecting my privacy!"

            What really worked in our tagging campaigns was to offer a high-quality piece of content, made available without form.  Offer a white paper, higlight that its a direct download with no form required, and every click in the email tags the lead to the anonymous record.   

            You need a completely separate strategy to capture the true anonymous visitors--leads that are being tracked in Marketo, but you don't have an email address on file.  There is no easy asnwer--you have to work really hard to create opt-in forms, ideally on every page of your website--and create the forms using Marketo's approach for using a Marketo form on a non-marketo page:
            https://community.marketo.com/MarketoArticle?id=kA050000000KyqgCAC


            One of the best articles I've read on the general philosophy behind opt-in forms and on-page conversions is from  Chicago-based web developer Andy Crestodina--he outlines the tips he used to obtain an 19X increase in conversions:  
            http://www.orbitmedia.com/blog/email-signup-forms

             
            • Re: How to do you convert anonymous? What is your success rate?
              Cécile - would love to hear what you come up with - particularly for those without email - there is some robust data from web history, need to get the commit.
              • Re: How to do you convert anonymous? What is your success rate?
                Cecile Maindron
                @ Kimi & Steve: we have done a a series of mass tagging campaigns when we have launched Marketo (2 years ago) so that all our existing database was cookied. We had either no form or short one. However does it make sense to re-do a tagging campaign now? Each net new lead receive at some point a nurturing campaign. How should we try to run a tagging campaign for all existing leads who have never done any activity (list load + no click)?

                When I asked my question I was more thinking in terms of: how do you push web visitors to enter their email address?
                How do you help system recognize an existing lead who is known on his laptop but anonymous on his mobile device b/c they have never filled out a form?