AnsweredAssumed Answered

Inaccurate Sales Email Report on Sales Insight

Question asked by 28324 on Apr 15, 2013
Latest reply on Apr 15, 2013 by 7206
We recently released Sales Insight to our sales team and trained them on how to use it. One user recently used the tool to send a Sales Email. The recipient responded to the email saying that they had clicked on the link and asked a question. Sales Insight does not show that they opened the email or clicked on the link. 

I now need to explain to our sales person why this happened and restore their faith in Sales Insight :) Is this just a result of email settings and private browsing?