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The tokens with -Sales- emails will only work if the emails are sent out of Marketo Sales Insight (MSI). Reason being the sending engine when MSI is used is indeed Marketo. With Outlook and gmail, the sending engines are Microsoft exchange servers and/or Google servers, considering the processing and sending of such emails is handled by non-Marketo servers, the tokens will not work. Very sorry ..
Thanks for your response Romer.
I guess the only solution is to make another set of email templates that does not use tokens and label them so that sales knows which ones to use when selecting the Gmail 'Send with Marketo' function. Ugh, what a pain.