This content has been marked as final. Show 2 replies
I too have an upcoming webinar and sent out an email today and cannot find any activity history of the send. One person replied to the email so I know he received it but there is no record of it in the activity log in Marketo or SFDC.
Do you have this program linked to a web partner? Could it be they filled out the web partner form and then that synced back with your Marketo instance, marking that person as registered?
We find this type of thing happens when someone forwards them the confirmation email or something, or somehow they find the direct link to the webinar partner and register there.
We also use the criteria of "member of program = true, status = registered" or "not registered" to trigger our emails. Largely for this purpose -- if they get in the program in some way other than the regular form (including the sales rep adding the person themselves), they gt captured/marked correctly.