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Thats correct! Follow the guide and open a ticket with Marketo and your IT dept. It took a few days for ours to implemented.
Actually, it's not needed anymore to open a support ticket. You can enter it yourself in Admin > Email once the DNS setting is active.
I have notified the docs team that the above article needs to be updated.
For those of us not on the website side of things, what is required for enabling the DNS setting?
Thanks Jep -- I created a CNAME for http://mkto-h0101.com/ ... When I open either that link, or the CNAME, I get just a blank page. Can I assume that it is setup correctly as I don't get an error from either? i don't wnat to ***** up my tracking. :) I'd rather have correct, unbranded, tracking than errors.
@Marcus - You need to contact your IT department. Whoever's responsible for your website's DNS settings, they'll be able to add a CNAME in 30 seconds.
Just going to the generic tracking domain will show you a blank page, yes. As to whether the CNAME you created works or not, I'd have to look at the actual CNAME rather than the domain you pointed it to. What's the new CNAME? Feel free to email me if you'd rather not share here.