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You may want to remind them there is a limit on the # of SI emails a user can send. I think it was 200 unless that limit was removed.
The Forward suggestion is pointless because an SI user would be unlikely to do that...it's the target that will end up doing so. Unless Sales was actually testing the email and then sending that version on.
Thanks Josh - 200 is still the limit, but we discourage them from sending more than a few dozen at a time, especially to the same email domain :0) I'll definitely add this.
Our sales guys do forward their sent emails (from Send and Track) to each other more often than I'd like and invariably either they or the person they sent it to copies a section of the email with a link and pastes it into another email or click a link in the email, which then results in inacurate tracking. I'm curious if others out there have to deal with this problem and if they have any way of preventing it other than continuing education.
Here are a few more I'm going to include.
- Don’t click links in the emails you’ve sent using Send and Track
- Don’t send more than a few emails at the same time to the same email domain as this can trigger spam filters.
- Don’t attach large files as this can trigger spam filters – use links to collateral instead.
- Do watch for Email Bounced email alerts after sending a large number of emails and follow the suggested steps to determine the cause and your appropriate actions.