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Good morning, Rashida!
I can indeed confirm that you should be able to use Windows 7 with IE8/9 to upload the images with no issue. Have you tried the upload using another browser (Chrome or Firefox)? Trying another browser will enable us to determine if the issue is browser specific (in this case, an issue with IE8/9) or if it is an issue with your connection or system.
Give Chrome or Firefox a shot and let me know what happens!
Have a great day,
Associate Technical Engineer - Premier Support Team
I was using IE8 and Firefox on Windows XP last week and it was fine. I've requested Chrome to be installed on this Windows 7 so I will know if the issue is isolated to just this browser version or not tomorrow hopefully.
Thanks for your prompt feedback.
No problem, Rashida! Windows 7 shouldn't be an issue (we actually use Windows 7 machines here in Support), so I am leaning towards it being an issue with either the install/configuration of IE8/9 on your Windows 7 computer or a connection issue (less likely, but still possible). But once you have the other browser installed we'll be able to narrow down the potential source of the problem.
Have a great day and keep me informed!
Hi Jesse et al
I've just had Chrome installed today and great news - the issue of delay in uploading of image/files has gone! I see no delay whatsoever.
I've let my IT guys know, it's bound to be how IE8/9 is being configured on this machine.
Thanks for your support - Happy days ahead! :-)