2 Replies Latest reply on May 10, 2013 5:05 PM by 13687

    How can we send out confirmation emails for Salesforce event campaigns faster?

      Our Salesforce event campaigns and Marketo event programs are currently synced, but the lead saves to Salesforce and the confirmation email goes out through Marketo. There's currently a significant delay in when the email goes out through Marketo due to the Salesforce/Marketo sync timeframe. Any ideas on how to address this aside from simply moving the confirmation email back to Salesforce? 

        • Re: How can we send out confirmation emails for Salesforce event campaigns faster?
          Can you give a little more info on what the triggering event is in SFDC that causes Marketo to send the email? What's the use case / what's the user doing to cause the email to go out?
          • Re: How can we send out confirmation emails for Salesforce event campaigns faster?
            Anya, we recently investigated this same issue with "transactional" emails.

            The SFDC/MKTO sync happens 5 minutes after the last sync. Depending on how much info you're syncing between the two, the sync itself might actually take 5-30 minutes (for us).

            So sometimes, you're looking at a 30-40 minute delay from when the lead is created in SFDC to the MKTO email hitting the lead's inbox.

            MKTO is unable to adjust the 5 minute gap between syncs due to a technical reason. I don't think it'd help much anyway since the bulk of the lag is the sync itself.

            The sync cycle can be reduced if you lighten up the sync load.

            Another option is to consider syncing the lead to MKTO first and let MKTO handle the push to SFDC.

            Yet another option is to use SFDC's email engine to send the initial email if you can stomach the limited features.

            We chose to use a 3rd party system (MailChimp) for emails that needed to go out instantly from SFDC.