2 Replies Latest reply on May 27, 2013 5:04 AM by Cecile Maindron

    Pending emails after 10 days is that normal?

    Cecile Maindron

           Hi,

           Every odd month we are sending our corporate newsletter to the full DB and up until this month we have never experienced a single issue. This time I have sent my campaign on May, 15 and these are stats from today:

      0EM50000000QW3j

           Is that normal that I still have that many emails?

           I have found in another thread the following comment:
      Under no circumstance should a message remain in pending for more than 24 hours unless there is something technically wrong. If there was a technical failure, some messages will always show as pending even though the mailing has actually failed and will not be resent. Support can let you know if this is the case, and assist you in troubleshooting and resolving the issue.
           (source: https://community.marketo.com/MarketoDiscussionDetail?id=90650000000PMgtAAG)

           Do I have to resend email to the pending or will the email go out one day?
           If I have to resend, what should I add? was not delivered?

           Thanks.

           Cécile @ Talend