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Send email when data value changes

Question asked by ffd194d797a94045c869049449be9c096be79cb9 on May 29, 2013
Latest reply on May 29, 2013 by 9927
I want to create an operational program that sends me an email whenever a custom account field becomes a certain value, or changes from that value.

For example:
If Custom Field=C, send email 1
If Custom Field was C but now=A, B or D, send email 2

I've been trying to do this using the 'data value changes' trigger in the smartlist and 'send alert' flow step but it doesn't seem to be working properly.  Worst of all it sends the email to all contacts at the account.  Is there a way to do this?

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