2 Replies Latest reply on May 22, 2013 9:54 AM by 6779

    Email address of former employee still present in emails

      We recently had an employee leave our company and unfortunately, all of the webinar invites etc have her email listed as the reply-to and same with the .ics files.

      Is there an easy way to mass change this? I wish Marketo could pick-up on the fact that that email is no longer valid...?
        • Re: Email address of former employee still present in emails
          Did you use tokens for the emails? If you didn't, unfortunately there isn't a mass way to switch out her name. If you did, it would be handled by simply switching ownership of the Leads. 

          If you want the emails to come from someone in particular that is not the Lead owner, may I suggest a dummy email Account. We have one that I use when I want to send an email from someone, but not have a rep handle any OOO responses. 
          • Re: Email address of former employee still present in emails
            OK, admittedly you're going to have to do a bit of work. But once you're done in the future it won't be painful every again. In our very top folders we created 2 tokens, {{my.Sender-Name}} and {{my.Sender-Email}} ... Now on every email we put those tokens as the to/from. Then all emails within that folder have the same sender. If I want to overwrite one specific program to come from someone else, I'd just do that at the individual program's tokens. Does that make sense? Now if someone leaves I just have to change one time in the top folder the name of the new person.