1 Reply Latest reply on Oct 22, 2013 3:22 PM by 38321

    Previous Value: Less than or Less than or equal to

      Our company currently has lead scoring set up based on activity on our website and registering for our webinars. When a lead has a score that breaks our threshold, I have a smart campaign set to alert me. Currently, the smart list logic reads

      Trigger- Data Value Changes
      Attritbute- Lead Score
      New Value- At Least 30
      Previous Value- Less than 29



      I noticed a Lead who broke our threshold but didn't go through the smart campaign and thus, I was not sent an alert. His score was 29 and moved directly to 31.

      My question is: Am i missing leads who go from exactly 29 to 30 or higher? Is the Logic for Previous value < or <.  Do i need to set the previous value to 30?

      Thanks for any advice!