0 Replies Latest reply on Oct 2, 2013 4:37 PM by 18282

    Lead Assignment Round Robin

      We're using "Random Sample" functionality to help us with Lead Assignments.  To manage our lead flow, we adjust the %s occassionally to fill the funnels of better performiung reps with more leads and the opposite for those that are not performing as well. (Sell more, you get more!! :-) )

      In some cases, we want to pull a sales rep out of the flow all together so we put them at "0"%....yet, they still recieve some leads during the time they are set at 0.

      Is zero not really zero? 
      Do we have to remove them as an option in the Smart Campaign (and then add them back)?

      Does anyone have any experience with this?

      Thanks
      -ryan