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Is the token placed on the subject line? If so it is likely to cause trouble.
Long story short: that is a standard not widely adopted. The transporting servers between Marketo and the recipient may not fully support UTF-8.
No the token is not in the subject line.
It is placed in the body of the email.
I send the email to myself and select save the date (the token) and successfully save it to my outlook. It is when I go back in to view the email that it is all question marks.
Thanks for the help.