2 Replies Latest reply on Feb 15, 2013 6:58 AM by Victoria Spah

    Mail Delivery Errors not logged under activity for the lead

    Victoria Spah
      The e-mail address we use to send out e-mails frequently gets bounce-backs saying "Mail Delivery Error; the address X does not exist on this server" but when I look up the lead, the activity log just shows that the message was "delivered". 

      Shouldn't this be logged as a bounce or soft-bounce, and then after a few bounces the lead is blocked from receiving further messages?  Does it take longer than an hour or two for Marketo to recognize a bounce?  I don't want to blanket delete all leads from certain high-bounce domain names, but if Marketo is not aware of this sort of bounce I don't see another way other than manually tweaking each of a couple hundred lead records.   Ideas?

      thanks!