This content has been marked as final. Show 4 replies
Whats the reason you wouldn't want the alert going to the SDR team outside business hours?
The only solution I can think of is if you sent the alerts to an isolated inbox, and then yourself or a member of your team then goes though them and manually sends them out to the SDR team?
Hope that helps.
One option would be SOAP API if you have access to web developers.
A programming language such as PHP or Java would handle that easily.
Andrew - the alert can go out whenever, we don't want the lead to be re-assigned to someone else out of business hours. E.g. If I am a west coast SDR and a lead comes in at 8:30 PM, an alert goes out to me. Cool, no problem. If no activity happens by 9:30 PM, I don't want the lead to be reassigned to someone else. However, the next day, if not activity has happened at 9:00 AM, then I do want it reassigned to someone else. I want the flow to execute within a time range and pause activity until that time range begins.
Does that make sense? Any other ideas how to do this? Thanks!