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Is there any reason for making a change? Are the leads that sales are receiving qualified?
We have a MQL threshold of 75 and we have been statisfied with the decision thru the first 6 months. What scoring threshold do you currently use?
We're changing our model because we currently use the lead score field and were getting feedback from sales that our leads' scores were inflated due to demographic information - it's relevant information but we were sending over leads that hadn't taken enough behavioral activity. So I'm finally turning on the scoring model I built months ago (I had it running in the background so I could predict the change that it was going to make): http://community.marketo.com/MarketoDiscussionDetail?id=90650000000PeNtAAK
Basically I'm splitting out demographic and behavior scores and am only sending leads to sales that have taken meaningful behavior.
Long story short, my new model was going to send over too many leads so I need to tighten it up.
A number like 75 is pretty relative, since I don't know the score values of individual conversion activities. Our conversion activities are scored fairly low, so our threshold is also very low. Let me rephrase the question?
I want to know how to determine my threshold:
- Pull a report of all leads that have taken any activity on our site and find the average behavior score for them? Then pick a number above the average?
- Pull a report of all leads that have converted into an opportunity and find the average behavior score for them? Then pick a number above the average?
- Find the number that would represent a few form fillouts and pick that number?
Is there a more scientific method then pick a number and adjust based on sales feedback?
I fear I may be overthinking this.
Have you thought about asking some of your mor experienced sales reps to identify the combination of actions that they think represent a very qualified lead (behaviorally speaking), and then backing out what the average point total would be for those combinations?
From the 3 options you listed for determining your threshold, I would probably start by looking at average scores for leads that have been associated with closed-won opportunities.
I would suggest doing what Kate talked about. We did a half day pow wow with a small number of our experienced reps to come up with our scoring.
I don't think you're overthinking it Kim - you want the most objective metric you can obtain to ensure your lead scoring is more accurate second time around!
I'd do pretty much what Kate suggested, but make sure you've been generating lead scores for a long enough period (i.e. big enough sample size) so that the average score has weight to it. Also, I'd suggest that you implement your behavioural/demographic split scoring & retrospectively apply this before calculating the average, so you can utilise averages for behavioural/demographic scores separately.