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One of the fields has invalid characters somewhere. Click on the Lead ID # and review the fields. Then remove the character.
Could be a nonsense char in a field or Integer fields instead of a #. Or it could be Asian characters in a field that cannot accept them.
Can you ask (or find out) which fields in SFDC are restricted?
Thx for the reply. I have admin access to marketo and salesforce, so how would I go about finding the fields in SFDC that are restricted?
Hey Colby,1 of 1 people found this helpful
This is usually unrelated to field validation, and is instead related to invalid XML chars. I'd recommend Adding the failed lead to a static list, exporting all columns in the list, and opening the resulting CSV in Notepad++. Set the Encoding menu to UTF-8 and it should highlight any nonstandard or invisible characters in black. These are the likely culprits for the error.