AnsweredAssumed Answered

Marketo Says Email Delivered, Client say they never received it.

Question asked by 40258 on Dec 30, 2013
Latest reply on Dec 31, 2013 by 43459

My company uses Marketo for many of our operational update emails to our clients.  I have a few clients complaining that they never received the emails (multiple ones over the course of 2 weeks or so, including a test email).  When I look at the activity log of the 2 email addresses for the client, Marketo says the emails were sent and delivered.  The clients say the email is not in the Spam folder, and there firewall hasn't blocked anything.  Any idea as to why they have are not receiving the updates?