10 Replies Latest reply on Feb 5, 2014 2:30 PM by Cheryl Chavez

    None of my Email program members are "engaged"

    Dan Stevens
      We launched a test wave using the new email program - only to 5 of us.  We have 5 opens, 4 clicks, and the engagement score is 94.  When I click on the Members tab, everyone has "Member" status.  Why wouldn't those that clicked, show up as "Engaged" - since that's the final step they can take in the progression status?

      Also, if I want to view who "opened" and "clicked", I assume I need to add these progression statuses to the Channel and then create custom smart campaigns to move them into each status so they show up on the Members tab?  Although, at the moment, I can't even create a smart campaign in an email program.  The dialogue box I'm presented with only allows me to create it within a "campaign folder" and not within the program itself (and the "campaign folder" drop-down includes every folder within our 23 workspaces even though I'm in the US workspace)!

      0EM50000000ROV0