This content has been marked as final. Show 1 reply
HAve you looked at workflow rules in SFDC?
You should be able to do a field update that can change the owner based on a Criteria of your choice.
This could be country or state or whatever criteria you generally use for assignment.
It's not going to be possible to entirely automate the scenario you described where an employee leaves the company. The system somehow needs to be told that person has left the company, so maybe you could do something when the sfdc user is deactivated.