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Assigning newly created leads to Queues in Saleforce

Question asked by 12052 on Aug 16, 2013
Latest reply on Aug 16, 2013 by Edward Masson

     Hi,

     When a lead fills out a form, I push to Salesforce with the following flow:

     - If inferred Country equals United Kingdon (Example) then assign ownership to EMEA Queue.

     The lead is created and synced to Salesforce, but no alert is sent by Salesforce to the Queue.  

     I am thinking because the lead is being assigned to a queue before reaching Salesforce, that Salesforce is not triggering an email to the queue members. And yes, the button send to queue members is checked.

     I know I can do some work arounds to make this work, but I am trying to keep it simple and for the Salesforce piece to work as expected.

     Anyon else have this issue with assignments to queue from Marketo?

     Thanks,
     Jason

      

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