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If I am undersanding the context correctly, one option would be:
- search the lead using the Quick Find in the lead database
- Once found, mark the lead and select Lead Actions
- Select Program - Change Progression Status
- Seelct the program and set new status to Not in Program
Correct! You can not reverse a progression status, but only back to "Not in Program". After that you can set the right progression status again.
I did remove the person out of the program, but I'm not to set the right progression status. The status that the lead reached is trial requested which is the success and for some reasons I can't do it.