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I'm just wondering if it's because the email application is blocking the images from loading until the user clicks on show images.
I have the images turned off on gmail and it becomes visible when I turn it on. Or the image tag on the html code is wrong.
Thanks for this suggestion, Michelle. I have my Gmail set up to always allow images from the send address though, so clicking to approve the images is not an option, and sometimes they do show up. Is it because the image is in the .bmp format?
If it is something in the code, any suggestions as to what it could be?
<p><a title="Read it" href="http://LINK-TO-AN-ARTICLE"><img src="http://www.OUR-DOMAIN/images/email_images/general case study1.bmp" alt="Read The Case Study" width="200" height="200" align="right" />
Instead of seeing an image, I see "Read the Case Study".
That could be the problem where it's the .bmp file format. I usually use image or graphic files in jpeg or gif files. I've used png files too, but I've had some issues with it. I've also seen funny things happen when I upload files to design studio from our server.
I would stick to .jpg or .gif images. I would also remove any spaces from your files names, use hyphens or underscores instead.Also... and this may be because that is just example HTML above, but you did not close either of your <a> or <p> tags.
I tried switching to .jpg first and that didn't work.... but then when I removed the space from the file name, that did the trick. I'll stick with .jpg in the future to be safe. Glad this was a simple fix. Thank you both for your help!
Amy, glad you sorted it.Just as an FYI, definitely make sure you do not put spaces in the name of your file path as different browsers may interprete this differently (some will put %20 in the gap to make the link work, some don't) and as Kenny/Michelle both mentioned bmp is not the way to go - I'd personally use .jpg or .gif all day.
I'd suggest using a hyphen or an underscore if you want to break the name of the image up... (example below)
I am using a Marketo email template and while the images I've added to the template are showing up fine, the template images do not show up in Outlook (they do in gmail). The image settings in both email providers are turned on to allow images.
Is there something I'm missing?