AnsweredAssumed Answered

Salesforce Contact Owners Tokens

Question asked by 32276 on Jun 13, 2013
Latest reply on Jun 14, 2013 by 32276
Help please! I can't get my contact tokens to pull in the correct information from Salesforce for an upcoming email blast. 

Within SFDC, all of the people I need to send this email to have been loaded as CONTACTS. The list is split between two sales people (who are listed as CONTACT OWNERS).

My goal is to have one email that automatically populates the assigned sale's persons contact information for each recipient - but I just can't get it to work! :(

Currently, this is how my email is set up -

Since there aren't any Contact Owner tokens (" owner..."), I've set up the dynamic areas of the email using "lead.lead owner..." tokens:
  •           From Name: SFDC Lead Owner First & Last Name
  •           From Email: SFDC Lead Owner Email Address
  •           Reply-to: SFDC Lead Owner Email address
  •           Signature in Body of Email: SFDC Lead Owner First Name, Last Name, Phone Number & Email Address
Also, for the email recipients - I set up a smart list that pulls from SFDC (Filter = Member of SFDC Campaign).

Obviously, since this isn't working for me, my set up is wrong, but I can't figure out how to fix it and I've been at this for hours.

Can someone please help/provide some guidance???