1 Reply Latest reply on Jun 17, 2013 4:29 PM by 2039

    Action Threw Exception - What does the Exception Message mean?

      We have a campaign that is triggered through Sales Insight on Salesforce and today one of our leads had an Action Error:

                          
      fault:
                     
                          
      Action threw exception
                     
                          
      exceptionMessage:
                     
                          
      Error in MktMQJsonAPI - executeSend: exceed MAXIMUM_WAIT_TIME
                     

      What does this mean?
      Did the lead recieve an email or should we resend it?
      Can we get a list of exceptionMessages for future reference?
        • Re: Action Threw Exception - What does the Exception Message mean?
          Hi Darwin,

          I would open a case with support to be sure.

          However, you can try and track this down by looking at a lead's activity log and seeing if there are any Sent Email activities. If not, the lead probably didn't get the email. If there are some, he likely did. That said, someone should look at your individual lead with you to make sure- and to investigate/fix whatever caused the issue to happen.