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Communication Limit within Customer Engagement Programs

Question asked by 13588 on Jul 30, 2013
Latest reply on Jul 30, 2013 by 13588

Does any one know what happens to those who were due to be included in the next 'cast' of an asset within a stream of a Customer Engagement Program but had reached our communication limit at that time?  For exmple, do they stay at the same point within the stream until the next cast period to try again or do they miss that asset entirely and flow to the next?

Kind regards,