2 Replies Latest reply on Jun 20, 2013 11:24 AM by 9e1a7b245e73ac0b560f318ed8d173082fd11fe5

    Will lead source in SFDC be overwritten

      I'm going to upload a list of leads captured at a recent trade show and would like to use the show name as the lead source for SFDC. As you might imagine, some of the names already exist in my database with a lead source attached. If I pull the source into Marketo on the upload, will the existing lead source in SFDC be overwritten with the new one on the sync, or will it bypass because of the existing record and lead source.

      Thanks, 

      Mark 
        • Re: Will lead source in SFDC be overwritten
          Yes it will overwrite the existing value in Lead Source. What I suggest:
          1.  create a Marketo process to capture the original lead source in a separate set of fields and block field updates
          2.  put all your leads in Salesforce.com campaigns and you'll always be able to tell where they came from.  
          • Re: Will lead source in SFDC be overwritten

                 Mark,

                 What I've seen work best is using Lead Source in Salesforce.com for a more general list of lead source types, like "Trade Show" and then add a new field called "Lead Source Detail" and put the actual show in there.

                 The reason to do this is that Lead Source is a pick list, and everytime you do a new show, you have to add a new value to the pick list, which is unnecessary, if you use the Lead Source Detail (which would be setup as a text field).

                 Another best practice is to add Lead Source (and Lead Source Detail) after you upload your list in Marketo. That way, you'll see who's already in the system and you can run a Flow action to update the Lead Source/Detail only if it's empty.

                 Make sense?