3 Replies Latest reply on Jun 23, 2013 8:04 AM by 36073

    Snippets used in Email "from name" and "from email

      We typically use the lead owner token to populate the from name and from email address.  We need to have defaults in place in the event a record has no lead owner.  We are using a specific rep now but clearly if he leaves/changes roles then every email must be updated.  I am avoiding this in the signature portion of the email with a snippet but snippets are not available in those sections.  Has anyone figured out a work around??