2 Replies Latest reply on Jul 2, 2013 7:09 AM by e5edb74a60d32292c0d40b6e0c3f415bc9847139

    Webcast Registrants - No names

      I have 750 registrants for an upcoming webcast, but for about 200 of them Marketo did not collect their names or companies even though they are required fields on our marketo form.  They are new to our database.  Marketo did collect  the email adresses, however.

      Any reason as to why they would be allowed to register if the name and company are required fields?

        • Re: Webcast Registrants - No names
          This can happen when someone registers multiple people for the same webinar, especially if you have a progressive profiling form that doesn't display the name and company fields the second time a form is displayed after the initial registration. 

          To help prevent this, don't use progressive profiling forms for event / webinar registrations.  Then the initial registrant returns to the form, the name and company fields will be displayed and the registrant can update them along with the email address. 

          you will increase your odds of getting an accurate new lead record created each time someone fills out the form for someone else if you disable pre-population into these fields using the instructions in the Disable Form Prefill help article.. 

          Finally, the tracking cookie that is left on a user's system will be based on the lead created in the last form fill, which may not be that person's system, so you may want to consider disabling the creation of cookies by removing the Munchkin tracking code on the page using the instructions in the
          How to remove Munchkin from landing pages help article.
          • Re: Webcast Registrants - No names
            Note also leads with javascript disabled can bypass required fields in your form submission.  200 exceptions is a lot though.