Generic form don't work since some days

Anonymous
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Generic form don't work since some days

Hello,

Since some days one of our forms don't work anymore.

We have form for specific documents with a form and a landing page for each.
And we have a generic form used to download different documents from our web site.

We have built this form and added a specific javascript for this using this :
http://community.marketo.com/MarketoArticle?id=kA050000000KyxjCAC

In the form we have hidden fields referencing src.

To make point on this form for a specific document we are using urls like this (one for each document):
http://go.mycompany.com/registrationform.html?src=http://www.mycompany.com/mydocument.pdf
When you click on this you are redirected to the form. When you submit it this should go to the document.
 
This was working fine since 2 years but since some days when you submit the form it come back to the form adding a aliId=46413213 at the end.
our visitors are no longer able to download the requested document. I kow that for a lot of Marketo user this action is made using an email but for our concern we prefer to have a direct download.

Is someone is experiencing the same problem?

Thanks in advance.
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2 REPLIES 2
Anonymous
Not applicable

Re: Generic form don't work since some days

Do you have any follow up page specified? In principle aliId= is added when the follow up is "Stay on this page".

There is no risk specifying a dummy thank you page and using the JavaScript to redirect to the appropriate one.


Anonymous
Not applicable

Re: Generic form don't work since some days

Hi Breno,

I tried last week to add a thank you page with the js for follow up but it odes nothing as if the js was not read by the system. At the end same case as the js in the landing page. It seems to be not seen by Marketo.