AnsweredAssumed Answered

SFDC Sync and New Leads

Question asked by 44742 on Nov 20, 2013
Latest reply on Nov 20, 2013 by Edward Masson
We are running a campaign with a wait step that is synced to SFDC. Leads that open the email are set with a sync to marketo value of true, and those that don't, remain unsynced.

Yesterday our 2nd email went out in our wait step, a lead opened the email, responded, and then was responded to through SFDC side. Our salesman changed the record from "lead" to "contact" and now there are two lead records with the same name and email address in Marketo - a new lead was created based on the change of status for the old.
One is synced as true, and one is synced as false.


Is there some error on our side, or is this something Marketo does that I have yet to hear of?

Thank you.