2 Replies Latest reply on Dec 16, 2013 5:26 PM by 42607

    Record Type ID: this ID value isn't valid for the user

      I've been noticing a trend that if a lead exists more than once in our Marketo database we get this error: Failed: INVALID_CROSS_REFERENCE_KEY: Record Type ID: this ID value isn't valid for the user: (a record type that we no longer use in Salesforce but Marketo seems to associate with a large portion of our database)  when Marketo tries to sync the lead to Salesforce (upon a form fillout). 

      We have a process that if someone fills out a form, they are sync'd to a Salesforce queue immediately. When this error happens, they are not sync'd and I have to run them through a separate campaign to sync them. This works, but this error still appears for a duplicate lead.

      Anyone know what is going on or seeing anything similar?