2 Replies Latest reply on Nov 17, 2015 9:25 AM by 8712bfcfbae628487189b8f9281bbdc8fcc6a6a8

    Content in Engagement Program: Need clarification on sending duplicate content

      I understand that a lead will not get the same piece of content twice from within the same stream, but does this also apply to the engagement program?

      For example, Email A is in stream 1, 2 and 3 of Engagement Program A. Does the system look at the engagement program as a whole, the entire system as a whole, or just the stream itself when determining if a lead has received a piece of content?