5 Replies Latest reply on Dec 4, 2013 8:30 AM by 14de86e539c60d1c8ac92b432134d50ff1222043

    PURL Tracking

      As some of you may know, when someone types in their PURL from a direct mail piece, it does not attach them to their lead record in Marketo.

      What would be the best way to manuall do this? We are including a vanity URL, so I am thinking we can try and submit a form without them knowing or somehow try and attach their cookie to the lead ID.

      Does anyone have any ideas on this? Ultimately we want to be able to say if :pierce.ujjainwalla.marketo.com goes to that page we match him to Pierce Ujjainwalla in the Marketo database.

      Let me know guys!
        • Re: PURL Tracking
          ...what about merging the annonymus and known lead from a smart list? After the campaign goes live you could look at traffic and mannualy merge the records...not ideal but this is a start to the discussion... :)
          • Re: PURL Tracking
            Hey Mark,

            Good idea - not sure how scalable that is going to be as this campaign is going out to a lot of records. Right now we are looking at doing a post to a Marketo form that will automatically submit the users email address and redirect them to their landing page.

            Will let you guys know the results of this approach.
            • Re: PURL Tracking
              So true...probably the most non-scalable approach I ever architected...we use PURLS when targeting the C-Suite...some of these campaigns can have less than 100 members.
              • Re: PURL Tracking
                I can think of something automated and scalable but it takes some custom work. 

                Setup an external database storing these fields (add or remove fields to spec): 
                MKTO_LeadId
                MKTO_Email
                MKTO_FirstName
                MKTO_LastName
                MKTO_PURLcustomfield

                Create a webhook that POSTs the above values to a script which inserts / updates the external database.  

                Add the webhook to the flow that runs the direct mail piece. (You may also want to create a smart campaign that listens for a change in any of those fields and POSTs to the webook to update the external database)

                On the landing page leads are directed to, use a script to parse the subdomain URL, then make an AJAX post to a script that will query the external database using the subdomain value and return the MKTO_LeadId or MKTO_Email.  After you have the LeadId or Email, a basic API call can be made to effect the record. (SyncLead then RequestCampaign etc.)

                There are probably a few ways to do this with varying languages, but hope this helps.  I added the PURLcustomfield option because that might be a better key to query on rather than a name (John Smith might come up many times).

                Not the prettiest so hopefully there's a really easy way we're all over looking =)  

                 It should be noted that all of this would not be necessary if the Marketo API supported querying by custom field or your own unique key rather than the out of the box options. 

                A 2nd option would be to use the Marketo LeadId in the PURL or have the landing page ask for an "access code" which is really the Marketo LeadId used to identify the contact through some API code. 


                 


                • Re: PURL Tracking
                  Forgot to mention- We have some challenges with our CRM's API and response times so the external database may not be necessary in all use cases.  Depending on your systems instead of setting up the custom database you could try querying the CRM